Terms of Service

These Terms of Service (the "Terms") apply to all contracts concluded between RADOM UG (haftungsbeschraenkt) (the "Provider") and the customer or user (the "User") via https://parte-listo.es and the services offered there.

These Terms apply exclusively. Deviating, conflicting or supplementary terms of the User only become part of the contract if the Provider has expressly agreed to them in writing.

A consumer within the meaning of these Terms is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity.

The Provider provides web-based software for converting CSV, XLS and XLSX files containing traveller and check-in data into SES.Hospedajes RegistroViajeros XML.

The Service includes file upload and processing, deterministic normalization, AI-assisted repair where required, preview, field review, XSD validation, XML export, metadata-only conversion history and establishment management.

The exact scope of functions depends on the selected plan: Free, Starter, Professional, Business or Enterprise.

The Service may use AI to repair headers, normalize fields, classify document types, infer phone prefixes or review ambiguous values. AI calls run server-side only through Parte-Listo Azure OpenAI configuration, using GPT-4o/GPT-4o Vision where the flow requires it. AI keys are never exposed to the browser.

Parte-Listo does not directly submit data to the Spanish Ministry of the Interior and does not replace the User responsibility to review and submit information in SES.Hospedajes where required.

The Provider reserves the right to further develop and improve the Service at any time. The scope of functions may change, while essential functions of the booked plan will be maintained.

Saved features, paid plans, billing and persistent quotas require registration. Some public previews may be available without an account within the free limits.

During registration, the User confirms that all provided data is complete and correct. The User undertakes to keep their data up to date at all times.

The contract is concluded when the Provider activates the user account or, for paid plans, when the corresponding checkout process is completed.

There is no entitlement to conclude a usage contract. The Provider may reject registrations or suspend accounts where there are security, abuse, fraud, legal or contractual reasons.

The currently valid prices can be viewed on the Provider website and during checkout. Applicable taxes are calculated and shown according to the available customer information and applicable tax rules.

The free plan can be used without payment obligation within its quotas. Anonymous usage is limited to 1 traveller every 24 hours. Registered usage is limited to 5 travellers every 24 hours and a maximum of 5 records per upload.

Starter, Professional and Business may begin with a 14-day trial where Stripe Checkout shows it for the user. After the trial, paid plans are billed monthly or annually in advance. Where a plan includes metered overage charges, those charges are calculated according to the published overage price for the relevant plan.

Payment is processed through Stripe. By subscribing to a paid plan, the User authorizes the Provider to collect due amounts through Stripe.

In case of payment default, the Provider is entitled to limit, suspend or block access to the Service until outstanding amounts are settled.

The User receives a non-exclusive, non-transferable and limited right to use the Service within the scope of the booked plan.

The User undertakes to use the Service only for lawful purposes. In particular, it is prohibited to use the Service for illegal activities, circumvent technical protection measures, overload or disrupt the Service, share access credentials with third parties, misuse the Service for abusive automated mass processing, upload malicious files or process personal data without a sufficient legal basis.

API access, where available, may only be used within the applicable technical, contractual and quota limits.

The User remains the owner of all data uploaded by them. The Provider does not acquire any rights to User data except those necessary to provide the Service.

The Provider undertakes to treat the User data confidentially and to process it only to provide, protect, bill and improve the Service within the limits permitted by law and the privacy policy.

The User is responsible for backing up their own source files, exported XML files and submission receipts.

The User warrants that they are authorised to process all data they upload. If an uploaded file contains personal data of third parties, including travellers, minors or accompanying persons, the User must ensure that a sufficient legal basis for processing exists. The User indemnifies the Provider against all claims by third parties arising from unauthorised data processing.

Traveller fields are not stored in the database. Source or output files stored to complete a conversion may be retained temporarily for up to 24 hours. Visible history stores metadata such as date, size, checksum, detected PMS, traveller count and validation result.

The Provider strives for high availability of the Service. 100% availability cannot be technically guaranteed.

Scheduled maintenance work is carried out during low-usage periods where possible and announced with reasonable notice.

The Provider assumes no liability for force majeure, power outages, telecommunications failures, external provider outages or similar events outside its reasonable control.

The Provider is fully liable for damages arising from injury to life, body or health, as well as for intent and gross negligence.

In case of slight negligence, the Provider is only liable for breach of essential contractual obligations. In this case, liability is limited to the foreseeable, contract-typical damage.

Liability for the complete accuracy of AI-generated normalizations, document classifications or XML generated from incomplete or incorrect input data is excluded. The User is obligated to verify the results before downloading, archiving or submitting them to SES.Hospedajes.

Parte-Listo is a technical conversion and validation tool. It does not provide legal, tax or regulatory advice. The User remains responsible for compliance with RD 933/2021 and any obligations applicable to their activity.

The above limitations of liability also apply in favor of the Provider employees, agents and vicarious agents.

The usage contract is concluded for an indefinite period.

The free plan can be terminated at any time without notice.

Paid plans can be cancelled through account settings, through Stripe Customer Portal where available, or by email to support@parte-listo.es. Unless otherwise stated, paid access continues until the end of the already paid billing period.

The right to extraordinary termination for good cause remains unaffected.

After termination, retention and deletion of data are governed by the privacy policy and by applicable legal, tax, security and billing obligations.

Consumers have a right of withdrawal of 14 days for distance contracts.

To exercise the right of withdrawal, the consumer must inform RADOM UG (haftungsbeschraenkt), Telemannstr. 2, 60323 Frankfurt am Main, Germany, Email: support@parte-listo.es, by an unequivocal statement of their decision to withdraw from the contract.

The withdrawal period is fourteen days from the day of the conclusion of the contract.

The right of withdrawal expires prematurely if the Provider has fully performed the service and began execution only after the consumer gave express consent and simultaneously confirmed knowledge of losing their right of withdrawal upon complete contract fulfillment.

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law only applies insofar as the protection granted by mandatory provisions of the law of the state of the consumer's habitual residence is not withdrawn.

If the User is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract is Frankfurt am Main, Germany.

Should individual provisions of these Terms be or become invalid, the validity of the remaining provisions remains unaffected.

The Provider reserves the right to change these Terms with reasonable notice. Changes will be communicated to the User by email or in-product notice. If the User does not object within 30 days, the amended Terms are deemed accepted.